Transforming Business Enterprise for WHS

Department of Defense /Washington Headquarters Services (WHS)

THE OPPORTUNITY

Within the Department of Defense (DoD), the Washington Headquarters Services (WHS) supports agencies, organizations, and personnel working with administration, buildings, facilities, finances, information technology, human resources, security, and transportation. WHS is the essential services provider for the Office of the Secretary of Defense (OSD) within the DoD, and offices in the National Capital Region. WHS provides a wide range of centralized capabilities to DoD headquarters, OSD, and DoD components, enabling economies of scale for delivering essential services to fulfill the mission of the Department. TeraThink was initially engaged by WHS to replace their legacy financial system due to an obsolete technology platform, data integrity and reliability issues, and manual processing. The system lacked internal controls, edits and validations of transaction entry, and the ability to do consolidated financial reporting with drill down to transaction detail and key supporting documentation. Since this initial engagement, TeraThink has provided Business Transformation, Financial Management, Organizational Change Management, Performance Management, Capability Maturity Model Integration (CMMI) Process Improvement, Quality Assurance, and Systems Development, Engineering and Integration services to a number of different WHS program offices, in order to address a variety of business and technical needs.

SCOPE OF SERVICES

  • Program Management Support
  • Business Transformation
  • Financial Management
  • Organizational Change Management
  • CMMI Process Improvement
  • Quality Assurance
  • Systems Development Life Cycle (SDLC)
  • Operations and Maintenance
  • Project Management
  • Training
  • Audit Readiness and Remediation
  • Revolving Fund support
  • Internal controls
  • Business case analysis
  • Help desk
  • Planning, programming, budgeting, and execution (PPBE)
  • Costing
  • Performance management and dashboarding

OUR SOLUTION

After TeraThink completed a detailed Analysis of Alternatives (AoA) to replace WHS’s outdated core financial system, we recommended WHS transition to an Enterprise Resource Planning (ERP) solution which was based on CGI/AMS’s Momentum software (called the Enterprise Business Accountability System – Defense (EBAS-D)). Since this recommendation, TeraThink has supported WHS in the implementation and optimization of EBAS-D by providing key program management, system implementation, help desk, organizational change management, training, audit readiness and revolving fund support. TeraThink was able to help WHS achieve their primary goal of their business modernization efforts of “Speed to Capability.”

 

KEY ACHIEVEMENTS

TeraThink has delivered tremendous business value and measurable technical, program, and process achievements since we first began working with WHS in 2009 including the following:

  • Implemented a financial system compliant with federal government laws regulations and policies
  • Identified millions of $s in revolving fund recoveries which has allowed WHS to fund other OSD requirements.
  • Achieved full accounting capability in 6 months, and full budgeting capability in 7 months in the new ERP (EBAS-D)
  • Saved WHS $500K annually through the decommissioning of their legacy mainframe system
  • Enabled WHS to complete full source data capture in EBAS-D within 1 year for over 200 users
  • Migrated over 60% of their total transaction volume consisting of Payroll and Travel in a single deployment
  • Generated financial statements for OSD customers to account for $6-10B for FY2011-FY2013
  • Maintained a transaction based system with internal controls based on user roles
  • Trained over 600+ users in 20+ DoD organizations in one year post “go live”

 

(Tools: MS Office Suite (Word, PowerPoint, Excel), MS SharePoint, milSuite/milBook, JavaScript, Enterprise Change Management (ECM), Remedy ARS (Action Request System), Oracle Weblogic 11g, Oracle Tuxedo Server 10g R3, Software AG webMethods, MS Visual Studio, Apache Jackrabbit, Oracle DBMS Server, Oracle SQL Developer)