Last month I had the pleasure of going to San Antonio for the 2018 AIIM Conference. As always, AIIM hosted some great conversations and informative presentations. Some of the discussions focused around emerging technologies in the information space, blockchain, and artificial intelligence.
Lots of new technology were discussed in a panel run by Alan Pelz-Sharpe. He and his panelists; Andrea Chiappe, Kashyap Kompella, and Dan Abdul; broke the technologies down and how they impact the world of information management. Alan noted that during his preconference session, a surprising number of people were already very familiar with these new technologies. That is a refreshing realization. Broad understanding in the industry is critical towards creating practical applications with any new technology.
Recently, I was at the local NCC-AIIM Chapter meeting. Russ Stalters was visiting from Texas and shared the story about how he created a new, 200+ person, data management team for the BP Gulf Coast Restoration Organization. A separate organizational entity from BP, the organization was stood up in 90 days from vision to operation. It was an impressive tale involving massive amounts of information being absorbed and managed in a highly visible environment.
As Russ spoke, it became clear that two of the key lessons were around agile processes and content analytics. It generated some great discussion that took us well past the scheduled time. I wanted to take some time to share some of the highlights.
Last week I spoke at the local National Capital Chapter of AIIM. I gave an updated version of the talk I’ve been giving the past year on Information Governance in the Age of Digital Transformation. While the talk was not new, it was the first time I had given it locally. The discussion was new and very much on point. As I sit here waiting for the 2017 InfoGovCon to start, I want to share some of the highlights.
Another year and another AIIM Conference in the bag. It was a good year as the industry seems to be slowly coming to the realization that while content is a problem, the solution is to solve the business problem, not necessarily the content problem.
The industry entered AIIM17 with a debate over whether Content Services or Enterprise Content Management (ECM) should be the default name for the industry. The speakers, and attendees, basically uttered a massive, “Who cares?” We are solving problems and learning how to make sure that not just information can be found. Valuable information can be found.
I attended the annual AIIM Conference recently in New Orleans. As expected, it was a great event with a lot of interesting presentations. I spent a lot of time talking to people, learning what they were doing, how they were achieving success, and hearing about what wasn’t working. I may also have had a beignet or two.
My chief interest was content analytics. There has been a lot of buzz in the industry regarding this capability and I wanted to learn how real it was among practitioners. It seems like a simple concept; Take the classification technology from eDiscovery tools and apply it at the front end of the business process. Instead of reacting, become proactive in analyzing and acting upon content.
I learned that it is going to take some pioneers to make this a reality.
Over the past decade, the majority of organizations have made investments in SharePoint, either as a content management or business collaboration platform. This trend has continued with Microsoft’s latest release, SharePoint 2013, and the steady growth in Office 365 subscriptions. The continued popularity of the SharePoint platform is somewhat perplexing, given the rate at which SharePoint implementations fail to meet user expectations.
SharePoint appears simple from the outside, and to be fair, it is pretty easy to get up and running out-of-the-box. It is in this simplicity, however, where the danger lies, ready to ruin great ideas. Given the relatively low up-front cost and effort, organizations frequently underestimate the complexity and effort it requires to deliver a successful SharePoint solution. In fact, according to a recent AIIM survey[i], only 6% of respondents consider their SharePoint projects successful, while 61% have either failed, stalled or are struggling. The most common barriers to success mentioned were lack of expertise, lack of vision, poor user adoption, and lack of governance.
If you’re reading this thinking “wow, that sounds familiar”, you’re not alone. The first step in revitalizing your SharePoint project, or avoiding these common missteps in a new implementation that you’re planning, is getting a better understanding of what went wrong and why. While there is no single secret to turning around your project, we strongly believe that asking a few key questions around the most common barriers is a good way to start addressing these challenges.