Posts Tagged ‘Artificial Intelligence’

Using The Power Of The ServiceNow Platform To Serve Customers At Knowledge18

Joe Costellow and Roshan Rao taking a break from Knowledge18 in Las VegasIn May, my colleagues and I attended ServiceNow’s annual conference, Knowledge18. We joined over 18,000 attendees in Las Vegas to meet, learn, share, and collaborate on all things ServiceNow. They presented a wide range of valuable content spanning all aspects of the platform. This ranged from in-depth solution-focused sessions, to industry-based workshops, to a roadmap of functionality coming to the platform.

Two of my takeaways from the conference centered on the platform improvement and their increased focus on the customer.

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Cutting Edge Technology at this Year’s AIIM Conference

The Alamo at NightLast month I had the pleasure of going to San Antonio for the 2018 AIIM Conference. As always, AIIM hosted some great conversations and informative presentations. Some of the discussions focused around emerging technologies in the information space, blockchain, and artificial intelligence.

Lots of new technology were discussed in a panel run by Alan Pelz-Sharpe. He and his panelists; Andrea Chiappe, Kashyap Kompella, and Dan Abdul; broke the technologies down and how they impact the world of information management. Alan noted that during his preconference session, a surprising number of people were already very familiar with these new technologies. That is a refreshing realization. Broad understanding in the industry is critical towards creating practical applications with any new technology.

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