In an earlier blog, I wrote about a couple of takeaways regarding improvements to the ServiceNow platform from our trip to Knowledge18, Those weren’t the only key takeaways from ServiceNow’s annual conference. There was a lot of focus on improving the user experience for both the producers and consumers of ServiceNow’s features and value. Having seen many projects succeed or fail based not upon features but upon user experience, this was exciting to see.
Recently, TeraThink attended CGI’s tenth annual Momentum Ideas Day. This year it took place at the Fairview Park Marriott in Falls Church, VA. In addition to the excellent catering (breakfast, lunch, snacks, coffee, the list goes on and on!) provided throughout the day, there was a lot to learn at this year’s event!
CGI’s Momentum is a full-featured financial and accounting ERP solution focused for the Federal government. Ideas Day allows Momentum users and stakeholders to learn more about the latest Momentum releases. Together, attendees are able to collaboratively discuss existing ideas and brainstorm new ideas for future Momentum enhancements. The day was broken out into multiple sessions to explore various subject areas. Several of my fellow TeraThink colleagues were there so we could attend the varied sessions to gain insight into upcoming Momentum enhancements.
TeraThink attended SAP TechEd 2017 in sunny Las Vegas. SAP transported us from present day Vegas to the final frontier of the digital revolution. The conference kicked off with a keynote from Björn Goerke, SAP’s Chief Technology Officer. As a bonus, he came dressed as the legendary Captain Kirk on the mythical starship Enterprise! Goerke walked us through SAP’s vision of the digital transformation facing many present day organizations in their attempt to go digital (boldly) and blur the lines between their physical and virtual world.
SAP indulged the crowd with some space age demos of their new Leonardo platform to use drones, machine learning, spatial analytics, and computer vision to help Dole to automate farming of hundreds of acres of palm trees. Who doesn’t love drones and artificial intelligence? And what better way to indulge a room full of developers than to dress up as Captain Kirk, wear Vulcan ears, and present from the bridge of the Enterprise?
TeraThink has been awarded a prime position on the US Department of Agriculture (USDA) Shared Services Line of Business (SSLoBS) Blanket Purchase Agreement (BPA). An estimated $500 million multi-award BPA, this win is a testament to our team’s 20+ years of continuous delivery and excellence supporting USDA’s mission.
The objective of the SSLoBS BPA is to drive the OCFO’s (Office of the Chief Financial Officer) mission, while providing USDA’s shared service offerings to customers government-wide. The scope of this BPA includes services for Financial Management, Human Resources, Information Technology Services Division, External Systems Development, and Personnel & Pay. These service offerings are designed to eliminate time-consuming, transactional functions and allow agencies to focus on their core mission.
TeraThink is the prime integrator for Enterprise Funds Distribution (EFD), which is designed to increase visibility, auditability, and efficiency in the management of distributed funds and Congressional Actions for all Department of Defense (DoD) appropriations. EFD will be the authoritative source of Budget Line Items (BLI) for the entire life-cycle of all DOD programs.
In May 2017, the TeraThink Team concluded a year-long contract with a successful Go-Live delivered on time and within budget. The Go-Live enabled funds distribution capability for Defense organizations receiving and distributing Defense-wide funding. This effort also included migrating a user organization to EFD, developing outbound interface file formats, and providing custom reports which contain critical budget data. As a result of the successful implementation, our DLA client gave TeraThink an “exceptional” CPARs rating in 4 out of 5 evaluation areas.
IT departments are continually being asked to do more with less. They’re also working to meet the increasing demands of their customers. Clients who are accustomed to Amazon-like IT interactions outside of the workplace.
The IT Service Management arena is no exception. In an effort to continue to improve our ability to meet the needs of our clients, TeraThink is now a ServiceNow partner. Our partnership with ServiceNow strengthens our ability to bring best-in-class solutions to our clients looking to overcome these challenges.
To further our partnership, last week I attended Knowledge17, ServiceNow’s annual conference in Orlando, FL. Over 15,000 ServiceNow customers, partners, and associates gathered together to exchange ideas, experiences, and advice. The mixture of keynotes, labs, customer success stories, and demos ensured a little something for everyone.
It is hard to believe that TeraThink is approaching its 14th year as an organization. It all started for some of us in 2003, when two Enterprise Resource Planning experts decided to build a company based on SAP, and its rapid growth in the Federal Government. Fast forward to 2013, a core capability was our SAP expertise and rapid growth into the Momentum Financials arena. Now, as 2017 begins, our Enterprise Applications solution area is at a crossroads. We are excited about the new direction it is taking us.
What is TeraThink’s role in Shared Services and how do we apply it to our solution areas?
I found myself thinking about this question while I attended the AGA/IAC Shared Services Summit last week. Within the industry, most agree with the long term vision of this most recent Shared Services initiative, which is consolidating Financial Management to four approved Federal Shared Service Providers. I listened to a number of excellent speakers talk about the importance of moving to Shared Services, the benefits with respect to minimizing Total Cost of Ownership, bringing efficiencies in how the government operates financial management, and most importantly allowing an agency to “focus on its mission”.
I agree with all of those principles, but I also found a common theme amongst the speakers…the need and want for agencies to do something that is often lost in government…and that is build trust. Trust is something I have often heard from my clients when discussing Shared Services. The thought that “we have been doing this so long, no one else does it like us”, so how can we trust another Federal Agency successful manage our financial management system in a Shared Service environment.
The Naval Supply Systems Command (NAVSUP) awarded The Joint Staff (TJS) Enterprise Business Accountability System (EBAS) Support contract for $29 million to TeraThink Corporation. TeraThink competed against multiple, large system integrators, including the 15 year incumbent, to win this contract. EBAS is a Momentum-based Enterprise Resource Planning (ERP) system that serves as TJS primary budgeting and financial system. Thomas Byers, TeraThink’s Senior Vice President for Defense and National Security Business Unit, states, “We are excited for the opportunity to support The Joint Staff’s critical mission by helping to improve financial visibility and compliance, streamline business operations, and modernize their business systems infrastructure.”
It starts simply enough. Your company needs a system for managing its contracts process. The finance department goes out and purchases a contracts system. Being forward thinking, they pick one that is cloud-based so they don’t have to maintain the infrastructure. Things are going well until…
- The ability to track supporting documents from within the system is identified shortly after launch
- After finance loads supporting documents, those documents are now stored in multiple locations
- Nobody knows which version is the current version any longer
- Groups outside of finance need access to the contracts but licenses are limited
- Contracts need to be linked to their CRM and ERP records but nobody can figure out how
The contracts process may be working well but information is trapped in a system that is closed-off from the rest of the organization. The only way to have information everywhere it is needed is to duplicate it which leads to complications in managing information.