Posts Tagged ‘Intelligent Automation’

Using The Power Of The ServiceNow Platform To Serve Customers At Knowledge18

Joe Costellow and Roshan Rao taking a break from Knowledge18 in Las VegasIn May, my colleagues and I attended ServiceNow’s annual conference, Knowledge18. We joined over 18,000 attendees in Las Vegas to meet, learn, share, and collaborate on all things ServiceNow. They presented a wide range of valuable content spanning all aspects of the platform. This ranged from in-depth solution-focused sessions, to industry-based workshops, to a roadmap of functionality coming to the platform.

Two of my takeaways from the conference centered on the platform improvement and their increased focus on the customer.

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Partnering with ServiceNow to Transform Service Management

The theme at ServiceNow's Knowledge17 Conference was "Work at Lightspeed"IT departments are continually being asked to do more with less. They’re also working to meet the increasing demands of their customers. Clients who are accustomed to Amazon-like IT interactions outside of the workplace.

The IT Service Management arena is no exception. In an effort to continue to improve our ability to meet the needs of our clients, TeraThink is now a ServiceNow partner. Our partnership with ServiceNow strengthens our ability to bring best-in-class solutions to our clients looking to overcome these challenges.

To further our partnership, last week I attended Knowledge17, ServiceNow’s annual conference in Orlando, FL. Over 15,000 ServiceNow customers, partners, and associates gathered together to exchange ideas, experiences, and advice. The mixture of keynotes, labs, customer success stories, and demos ensured a little something for everyone.

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