Posts Tagged ‘ITSM’

Partnering with ServiceNow to Transform Service Management

The theme at ServiceNow's Knowledge17 Conference was "Work at Lightspeed"IT departments are continually being asked to do more with less. They’re also working to meet the increasing demands of their customers. Clients who are accustomed to Amazon-like IT interactions outside of the workplace.

The IT Service Management arena is no exception. In an effort to continue to improve our ability to meet the needs of our clients, TeraThink is now a ServiceNow partner. Our partnership with ServiceNow strengthens our ability to bring best-in-class solutions to our clients looking to overcome these challenges.

To further our partnership, last week I attended Knowledge17, ServiceNow’s annual conference in Orlando, FL. Over 15,000 ServiceNow customers, partners, and associates gathered together to exchange ideas, experiences, and advice. The mixture of keynotes, labs, customer success stories, and demos ensured a little something for everyone.

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TeraThink Awarded Contract with DoJ, Executive Office of U.S. Attorneys

TeraThink was awarded a prime contract to provide System Development Life Cycle (SDLC) support services to EOUSA for their budgeting and payroll forecasting system, USABudget. The solicitation was released on GSA Schedule IT70, open to all businesses (large and small) on the vehicle.  TeraThink proposed an approach that integrated traditional project management activities, including project planning and scheduling, with Agile principles for SDLC execution.