I’ve been speaking a lot about content services of late. At TeraThink, we are a big believer that good content services are a solid foundation for excellent user experience. This is why I’ve been focused on dispelling some of the hype around content services. One of the reasons I, and TeraThink, have been trying to push past the hype is because we are actively using content services to deliver solutions at scale.
Along the way, we’ve been trying to share some of our lessons. James Fintel shared what we’ve learned about building content services agilely using Kanban. What I wanted to share was some of our lessons on the delivery of content services to a government agency.
In 2014, the White House issued a Presidential Memorandum on Modernizing and Streamlining the U.S. Immigrant Visa System for the 21st Century. It called for the Department of Homeland Security (DHS) and the Department of State (DoS) to streamline and improve the legal immigration system. Specifically, it spells out the need to :
Modernize the information technology infrastructure underlying the visa processing system with the goal to reduce redundant systems, improve the experience of applicants, and enable better oversight.
As part of our ongoing support of the U.S. Citizenship and Immigration Service (USCIS), TeraThink was engaged to implement a digital solution to automate USCIS’ implementation. The solution required integration not only with USCIS’ own internal modernization program, but also that of other Federal agencies. We took an API first approach, using MuleSoft to orchestrate all the interactions between the different players. The end result was a successful launch and the creation of a new content services foundation for USCIS.