In May, my colleagues and I attended ServiceNow’s annual conference, Knowledge18. We joined over 18,000 attendees in Las Vegas to meet, learn, share, and collaborate on all things ServiceNow. They presented a wide range of valuable content spanning all aspects of the platform. This ranged from in-depth solution-focused sessions, to industry-based workshops, to a roadmap of functionality coming to the platform.
Two of my takeaways from the conference centered on the platform improvement and their increased focus on the customer.
Last month I had the pleasure of going to San Antonio for the 2018 AIIM Conference. As always, AIIM hosted some great conversations and informative presentations. Some of the discussions focused around emerging technologies in the information space, blockchain, and artificial intelligence.
Lots of new technology were discussed in a panel run by Alan Pelz-Sharpe. He and his panelists; Andrea Chiappe, Kashyap Kompella, and Dan Abdul; broke the technologies down and how they impact the world of information management. Alan noted that during his preconference session, a surprising number of people were already very familiar with these new technologies. That is a refreshing realization. Broad understanding in the industry is critical towards creating practical applications with any new technology.
TeraThink attended SAP TechEd 2017 in sunny Las Vegas. SAP transported us from present day Vegas to the final frontier of the digital revolution. The conference kicked off with a keynote from Björn Goerke, SAP’s Chief Technology Officer. As a bonus, he came dressed as the legendary Captain Kirk on the mythical starship Enterprise! Goerke walked us through SAP’s vision of the digital transformation facing many present day organizations in their attempt to go digital (boldly) and blur the lines between their physical and virtual world.
SAP indulged the crowd with some space age demos of their new Leonardo platform to use drones, machine learning, spatial analytics, and computer vision to help Dole to automate farming of hundreds of acres of palm trees. Who doesn’t love drones and artificial intelligence? And what better way to indulge a room full of developers than to dress up as Captain Kirk, wear Vulcan ears, and present from the bridge of the Enterprise?
IT departments are continually being asked to do more with less. They’re also working to meet the increasing demands of their customers. Clients who are accustomed to Amazon-like IT interactions outside of the workplace.
The IT Service Management arena is no exception. In an effort to continue to improve our ability to meet the needs of our clients, TeraThink is now a ServiceNow partner. Our partnership with ServiceNow strengthens our ability to bring best-in-class solutions to our clients looking to overcome these challenges.
To further our partnership, last week I attended Knowledge17, ServiceNow’s annual conference in Orlando, FL. Over 15,000 ServiceNow customers, partners, and associates gathered together to exchange ideas, experiences, and advice. The mixture of keynotes, labs, customer success stories, and demos ensured a little something for everyone.