I’ve been speaking a lot about content services of late. At TeraThink, we are a big believer that good content services are a solid foundation for excellent user experience. This is why I’ve been focused on dispelling some of the hype around content services. One of the reasons I, and TeraThink, have been trying to push past the hype is because we are actively using content services to deliver solutions at scale.
Along the way, we’ve been trying to share some of our lessons. James Fintel shared what we’ve learned about building content services agilely using Kanban. What I wanted to share was some of our lessons on the delivery of content services to a government agency.
In an earlier blog, I wrote about a couple of takeaways regarding improvements to the ServiceNow platform from our trip to Knowledge18, Those weren’t the only key takeaways from ServiceNow’s annual conference. There was a lot of focus on improving the user experience for both the producers and consumers of ServiceNow’s features and value. Having seen many projects succeed or fail based not upon features but upon user experience, this was exciting to see.
Recently, TeraThink attended CGI’s tenth annual Momentum Ideas Day. This year it took place at the Fairview Park Marriott in Falls Church, VA. In addition to the excellent catering (breakfast, lunch, snacks, coffee, the list goes on and on!) provided throughout the day, there was a lot to learn at this year’s event!
CGI’s Momentum is a full-featured financial and accounting ERP solution focused for the Federal government. Ideas Day allows Momentum users and stakeholders to learn more about the latest Momentum releases. Together, attendees are able to collaboratively discuss existing ideas and brainstorm new ideas for future Momentum enhancements. The day was broken out into multiple sessions to explore various subject areas. Several of my fellow TeraThink colleagues were there so we could attend the varied sessions to gain insight into upcoming Momentum enhancements.
Earlier this month, we held our first company hackathon in our new office. It proved to be a great day and a tremendous learning experience for our company and particularly all of the employees who got the chance to participate. I had the opportunity to help facilitate the day’s activities. I thought take a moment to reflect on what I thought was a very successful event.